Write to support@myloop.club. Roy Malka handles requests sent here. This is a human contact channel, not a continuously staffed emergency service.
In the app, you can also tap Contact support in Profile. Tell us the phone number of your account and what happened. Never send us your sign-in codes.
If someone is in danger
For immediate danger in Israel, call the police on 100; elsewhere, contact local emergency services. Loop cannot dispatch emergency help and this mailbox is not an emergency service.
Common questions
The code did not arrive
Check that the number is right, wait a minute, then ask for a new code. Signup supports phone numbers from Israel, EU member states and the United States. Check the selected country and full number. Delivery can depend on the mobile network; contact support if the problem continues. A supported number does not itself guarantee membership approval.
My application is in review
A person reviews every application. You will get a notification when it is decided.
My application was not approved
If the moderator asked you to resubmit, the app shows what to fix and lets you send the form again. If the decision is final and you think it is a mistake, write to us.
My account is paused or was removed
The app shows the reason and, for a pause, when it ends. If you think it is a mistake, write to us and a person will look at it again.
Someone is breaking the rules
Report the post, comment or member from the app. A moderator reviews every report, and we do not ordinarily reveal the reporter’s identity to the reported member, except where required by law or necessary for a lawful process. You can also block her.
I want to see, correct or delete my information
See your rights in the privacy policy, or delete your account.
Report content without an account
Members and nonmembers can email support@myloop.club to report illegal content, privacy violations, impersonation, copyright infringement, child safety concerns or nonconsensual intimate images, including deepfakes. You do not need to join Loop or own copyright to report a privacy or intimate-image violation.
Include a safe way to contact you, what happened, why you believe the content is unlawful or breaks our rules, and information we can use to find it: a post or comment reference if available, approximate date, author details known to you or a description. Do not access another account or send sign-in codes. Do not email intimate images or suspected child sexual abuse material; describe the location instead. For an illegal-content notice, also include your name and email address, the country or legal concern if known, and a statement that you believe the information in your notice is accurate and complete. Do not wait to report a child-safety concern because a detail is missing. We may ask for necessary details through a safer channel.
Intimate images shared without consent
Use the subject “Urgent intimate image removal”. The person depicted or an authorised representative can request removal. Include your name and physical or electronic signature (typing your name is sufficient for intake), your contact details, information reasonably sufficient to locate the image, and a statement that you have a good-faith belief it was shared without the depicted person’s consent. If representing someone, explain your authority. Tell us about any known identical copies. We prioritise these requests and restrict access where appropriate. Where the US TAKE IT DOWN Act applies, a valid removal request requires removal of the reported intimate image and known identical copies within 48 hours, including reasonable efforts to find those copies. You do not have to find every duplicate yourself. Reports are reviewed by a person; do not wait for our reply if someone is in immediate danger.
Copyright
Use the subject “Copyright request”. Identify the protected work and the allegedly infringing material and its location. Include your contact details, physical or electronic signature, a statement of good-faith belief that the use is not authorised by the rights holder, its agent or the law, and a statement that the information is accurate and, under penalty of perjury, you are authorised to act for the rights holder. We review requests and may ask for clarification. If your content was removed in error, contact us for review.
We use request details to investigate and respond and may disclose information as required by law or a lawful process. Do not include unrelated personal information. We acknowledge requests and communicate decisions where appropriate and legally required. If you disagree, reply with the reference or original request and why you want human review. You can use this channel for moderation, privacy and content appeals without an active account. Other legal remedies remain available.
Accessibility help
If a disability or accessibility barrier makes the app, website or legal information difficult to use, email support@myloop.club. Describe the page or task, device, assistive technology if relevant, and a contact method that works for you. You do not need to disclose a diagnosis. We can discuss an accessible way to obtain information or assistance with a request. Full assistive-technology testing and the assessment of applicable accessibility requirements are still in progress; this is not a certification of conformance.